Alchemy Plumbing ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a visitor or customer of alchemyplumbing.ca.
1. Information We Collect
We collect information only when you voluntarily provide it or when it is automatically generated through your use of our website:
- Contact form submissions: Your name, phone number, email address, and message content when you request a quote or contact us.
- Phone calls: When you call us directly, your phone number and call details may be recorded for quality and training purposes.
- Usage data: IP address, browser type, pages visited, and time spent on-site, collected automatically via analytics tools.
- Cookies: Small data files placed on your device by your browser. We use cookies for analytics and to improve site performance.
2. How We Use Your Information
- To respond to your service inquiries and provide estimates.
- To schedule and perform plumbing services.
- To send service confirmations, appointment reminders, and follow-up communications.
- To analyze website traffic and improve our site experience.
- To comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Third-Party Services
Our website uses the following third-party tools that may process data on our behalf:
- Google Fonts & Google Maps: May collect IP and browser data per Google's Privacy Policy.
- Google Analytics: Anonymized usage tracking. You may opt out via the Google Analytics Opt-out Browser Add-on.
- Supabase: Our form submissions are securely stored via Supabase, a cloud database provider operating under strict data protection standards.
4. Cookies
By using this website, you consent to the use of cookies. You can disable cookies in your browser settings; however, some site features may not function correctly without them.
5. Data Retention
We retain your contact and service information for as long as necessary to provide services and comply with applicable laws, typically no longer than 7 years for business records.
6. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Withdraw consent for certain uses of your data (where applicable).
- File a complaint with the Office of the Privacy Commissioner of Canada.
7. Security
We use industry-standard measures to protect your data, including encrypted data transmission (HTTPS) and secure cloud storage. No method of transmission over the internet is 100% secure, but we take all reasonable precautions.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: Rahim@alchemyplumbing.ca
- Phone: (647) 639-0079
This policy may be updated periodically. Continued use of this website constitutes acceptance of any changes.